Technical Support Engineer 1
Ref: SIEMENS-261883

This vacancy has now expired, and is not accepting any new applications.

Job description

We are recruiting for a skilled engineer to join our Technical Support team based in Manchester. We provide class leading support to some of the biggest and most demanding automation installations in GB&I and this is a fantastic opportunity to work in a friendly team environment providing support on our range of world class range of Totally Integrated Automation products (PLC, HMI, SCADA etc.).



The successful candidate will report to the Team Leader and hold responsibility for providing high level telephone and e-mail support to our Great Britain and Ireland customers for all our Industrial Automation and Drive Technology products and systems.  Our integrated support centre covers our market leading range of Simatic products, the Sinamics and Micromaster range of standard drives and Sirius Industrial Control Equipment.



This particular opportunity is primarily focused on the TIA and Simatic portfolio of products with additional requirements to support WinCC SCADA and our Industrial Communication equipment.



Although primarily an internal role based at Manchester, occasional site visits and overseas training may be required.



What are my responsibilities?



  • First level telephone and e-mail support for Great Britain and Ireland customers.

  • Second level problem investigation and resolution.

  • Co-ordination of escalated cases to Headquarters.

  • Taking an accurate brief from the customer regarding their technical problem and diagnosing the fault within a specified time frame.

  • Using questioning techniques to identify the problem and to be able to identify when issues need escalating.


  • What do I need to qualify for this job?


  • Applicants should be qualified to NVQ / HND / HNC / Degree level in Electrical and Electronic Engineering or a relevant Automation discipline ideally with experience in the application of SCADA systems.

  • Previous experience in the application, programming and support of the Siemens range of PLCs and HMI systems would be advantageous but is not essential as full product training will be provided.

  • As this position involves considerable liaison with customers at all levels excellent interpersonal skills, in particular communication skills are essential.

  • Candidates should also enjoy working as part of a team.

  • The ability to work under pressure is essential.

  • A good understanding of IT concepts including Security, Databases and Operating Systems is desirable

  • Candidates must also be IT literate.

    Our Digital Factory division offers a comprehensive portfolio of seamlessly integrated hardware, software and technology-based services to our industrial customers in order to support manufacturing companies worldwide in enhancing the flexibility and efficiency of their manufacturing processes and reducing the time to market of their products.



    Our Process Industries & Drives division measurably increases our industrial customers' productivity and improve their time-to-market with innovative, integrated technology across the entire lifecycle. Siemens will support our customers in continuously improving the reliability, safety and efficiency of products, processes and plants.



    Closing date for applications: 30th April 2017.



    *LI-HR



Siemens provides innovative solutions to help tackle the UK's major challenges. Siemens has a significant presence throughout the UK, with 13 manufacturing sites and more than 25 major offices. Today the company employs over 13,760 people in the UK, including about 5,000 in the manufacturing sector. Last year's revenues were £3.36 billion. Electrification, automation and digitalization are the long-term growth fields of Siemens. In order to take full advantage of the market potential in these fields, our businesses are bundled into nine divisions and healthcare as a separately managed business.



Siemens offers a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance and pension. Through our flexible benefits scheme you can select benefits that best suit your lifestyle, including private healthcare.





How do I apply?



We are looking forward to receiving your online application. Please ensure you complete all areas, of the application form, to the best of your ability as we will use this data to review your suitability for the role.



What else do I need to know?



Siemens is dedicated to quality, equality, and valuing diversity, and we welcome applications that reflect the diversity of the communities within which we work.



If you are appointed in to this role you will receive standard Siemens terms, conditions and benefits.





 

This vacancy has now expired, and is not accepting any new applications.

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